Clear terms

Returns and terms

Find up-to-date information about returns, privacy and using the online store.

Cancellations and returns

Cancel or return an order

Open your order in your customer account and select cancellation or return, depending on the order status.

Open my orders

You can also copy the form below into an email, complete it and send it to info@virtatarvike.fi. Using the template is optional: you may also send a clear withdrawal notice in your own words. This page does not submit the form.

Model withdrawal form – copyable template info@virtatarvike.fi
Returns

Refund policy

Terms, deadlines and instructions for making a return.

Online store

Terms of service

Terms that apply to orders and use of the online store.

Your data

Privacy policy

How personal data is processed and protected.

Deliveries

Shipping policy

Current terms and restrictions relating to delivery.

Need help?

Need help with a return?

If anything about a return or whether the product fits is unclear, contact us and include your order number and product details.

Customer service →