Clear terms
Returns and terms
Find up-to-date information about returns, privacy and using the online store.
Cancellations and returns
Cancel or return an order
Open your order in your customer account and select cancellation or return, depending on the order status.
Open my ordersYou can also copy the form below into an email, complete it and send it to info@virtatarvike.fi. Using the template is optional: you may also send a clear withdrawal notice in your own words. This page does not submit the form.
Model withdrawal form – copyable template
info@virtatarvike.fiRefund policy
Terms, deadlines and instructions for making a return.
→ Online storeTerms of service
Terms that apply to orders and use of the online store.
→ Your dataPrivacy policy
How personal data is processed and protected.
→ DeliveriesShipping policy
Current terms and restrictions relating to delivery.
→Need help?
Need help with a return?
If anything about a return or whether the product fits is unclear, contact us and include your order number and product details.
Customer service →