Terms of service
Updated 9 September 2026
Online store terms
These terms apply to the Virtatarvike Oy online store. The seller is Virtatarvike Oy, Finnish Business ID 3385149-3, Vetokuja 1 C, 01610 Vantaa, Finland. Contact us at info@virtatarvike.fi or +358 50 555 4195. Our store uses the Shopify platform.
Placing an order
Before ordering, check the product details, vehicle model and version, size and selected option. Ask us for help if you are unsure whether a product fits. Enter accurate contact and delivery details. You must be 18 or have permission from your parent or guardian to order. Keep the order confirmation sent to your email address.
Prices and payment
Your order is subject to the prices and terms you accept at checkout. You can see the total, applicable taxes, delivery charges and available payment methods before confirming your order. Any separate payment provider terms are shown with the relevant payment method. Later price changes do not change the price of an existing order. An obviously incorrect price does not bind the seller if the buyer should have realised it was an error.
Delivery and pickup
Delivery methods and charges depend on your selection at checkout. See our shipping policy for details. Wait for the ready-for-pickup notification before collecting your order. Contact us if delivery is delayed or there is a problem, so we can look into it.
Cancellation, returns and faulty products
Consumers generally have a 14-day right to withdraw from an online purchase. Our return policy explains the deadlines, return instructions, return costs and statutory exceptions. These terms do not limit your rights under that policy or the law. Our responsibility for faulty products follows applicable law; any warranty does not replace or restrict your statutory rights. Let us know about a fault so we can resolve it.
Website use and privacy
You must not use the website for fraud, to infringe others' rights or to interfere with its security. Product colours may look slightly different on different screens. We correct content errors we discover. We do not exclude liability for products or services where doing so would breach mandatory law. Our privacy notice explains how we process personal data.
Disputes and changes to these terms
Contact our customer service first if you have a problem. Consumers can also contact the Finnish Consumer Advisory Services and refer a dispute to the Finnish Consumer Disputes Board. Finnish law applies to the contract, without limiting mandatory consumer protection in your country of residence. Your statutory right to bring a case before a competent court is unaffected. Updated terms apply to orders placed after the update. Earlier orders remain subject to the terms in effect when they were placed.
Virtahuolto maintenance and repair services
The following terms apply to maintenance and repair services. The goods delivery and return instructions above do not apply to the performance of a service. Terms version: 27 September 2026.
Service provider
Virtahuolto is a service of Virtatarvike Oy (Finnish Business ID 3385149-3). Our workshop is at Vetokuja 1 C, 01610 Vantaa, Finland. The service provider is the same when you pay through the Virtatarvike online store. Goods bought separately from the online store are subject to the store’s terms for goods.
Agreeing the work and appointment
Submitting the form and choosing a preferred arrival time does not confirm a service appointment. Before starting work, we agree the scope, price or basis for calculating the price, and appointment time with you. An online payment alone does not confirm an arrival time. Keep your service request reference and any online store order number.
The service description states the work included in the package and its limits. Prices include 25.5% VAT. We agree any additional work and its price separately before carrying it out.
24-month workmanship warranty
We provide a 24-month warranty for our work from the date the car is returned to you. We correct workmanship faults covered by the warranty free of charge. This warranty covers the work we carry out; it is not a warranty for the whole car. An unrelated fault or normal wear is not, in itself, covered by the workmanship warranty.
Any separate parts warranty is explained with the part. The warranty does not limit our statutory liability for faults or your consumer rights, which may continue after the warranty ends.
Changing or cancelling an appointment
Contact us by email or phone and give your service reference or order number. You can change or cancel a standard service free of charge before work starts. We do not charge an automatic cancellation or no-show fee.
If you ask us to stop work that has already begun, we charge only for agreed work already performed and for itemised costs permitted by law. We agree special parts and other separately ordered purchases with you before ordering. Your statutory rights remain.
Cancelling a service bought remotely
Consumers generally have 14 days from making a remote service contract to cancel it. Tell us within that period, for example by email. You may use the notice below.
We start work during the cancellation period only at your express request. If you cancel after work has started, you may have to pay a proportion corresponding to the service already performed, where the legal requirements are met. The right to cancel a fully completed service ends only if you agreed to the early start in advance and acknowledged that you would lose the right to cancel once the service was complete. A preferred appointment time or payment alone is not that request or acknowledgement.
Payment and refunds
You can choose to pay at the workshop or use an available online payment method. An online payment receipt comes separately from Virtatarvike. The acknowledgement of your service request is not a payment receipt.
We refund the advance payment in full for a cancelled standard service that has not started. We also refund it if we cannot provide the service and no new appointment is agreed. We refund without undue delay, no later than 14 days after your cancellation notice, using the original payment method. Any lawful charge for work already performed is itemised. We do not charge a refund processing fee. When the refund appears in your account also depends on the payment provider and bank.
Reporting a workmanship fault
Tell us about a workmanship fault as soon as possible. Give the reference, registration number and symptoms. Do not continue driving if the fault may affect driving safety. Normally, give us an opportunity to investigate and correct the fault within a reasonable time. Another workshop may be necessary in an urgent situation or for another justified reason; keep the findings and receipts. This does not limit your statutory rights to a price reduction, cancellation of the contract or compensation.
Cancellation notice
Recipient: Virtatarvike Oy / Virtahuolto, huolto@virtahuolto.fi, Vetokuja 1 C, 01610 Vantaa, Finland.
I hereby cancel the following service contract:
Service and contract date:
Service reference or order number, if known:
Name and address:
Date:
Signature, only for a notice submitted on paper:
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